When you use the website, hire skips or arrange any other service from A. Taylor's Skip Hire Ltd you can be sure that we take processing your personal data as safely and securely as possible extremely seriously. We fully comply with the General Data Protection Regulations (GDPR), and your data will be stored securely and only held as long as required by law.
On this page we're going to give some in-depth details of how we collect, store and dispose of your data. If you feel there are other details you wish to discuss with reference to how we handle your data, please get in touch with us directly.
The information we collect
When you use our services there are various types of your personal data that we collect as part of the transaction. Some of the data that we may collect, and store includes:
Your full name
Your contact details – Including addresses (billing, delivery, residential, etc.), email addresses, phone numbers and social media details
Financial details of the transactions you have made with us for our services
Google Analytics technical data of how you accessed our website
Marketing preference data concerning how you would like us to contact you in future
We only collect what is necessary in order for the service you are using us for to be completed.
How We Collect Data
There are several methods that we use which collect personal data from you. First of all, we collect it through direct interactions from you. An example of this is when you give us your identity details, contact details etc. either when filling in the electronic booking form on our website, or by contacting us by phone, email or post.
This data is collected whenever you provide your personal or contract details through interactions with us such as:
Receiving a skip hire quote
Discussing the scope of factory or commercial site clearance
Leaving us feedback on the quality and your opinion of our skips, the expertise of our staff and so on
Subscribing to email or other types of marketing
Completing an online booking form
Interacting with automated chatbots
In addition to direct interactions with us, we may also collect data of your use of our website via third parties such as Google search analytics either inside or outside the EU, and other search information providers both either inside or outside the EU.
How Data is Processed
In every case, we only process the data we have collected from you in a lawful manner and to the extent that is necessary to fulfil your contact with us. The most frequent circumstances that your personal information will be used are:
If in order to perform a contract you have hired us to supply processing your data is necessary, or if processing your data in required in order to enter a contract with you
If legal or regulatory obligations specify that processing your data is required
When aiding the prevention and detection of crime, such as fraud
Please note that consent is not relied upon as a legal basis for us to process your personal data.
Your data will only ever be processed for the reasons we originally collected it. The only cases where we may use your data for another reason will be one where we consider it compatible with the original purpose. In the rare case that we require to process your data for an unrelated purpose, we will notify you with an explanation of the legal basis that we are conducting the process. In situations where it is required by law, your personal data may be processed without your prior knowledge or consent. However, this will always be performed within the permitted rules and laws.
Who may by data be disclosed to?
If it is necessary in order to fulfil the delivery of the service you have hired us for, we may share your data with representatives of A. Taylor's Skip Hire. Your data may also be disclosed to third parties for the purpose of IT hosting information within the EU, as well as our website providers Kool Booking Systems. Your data may also be disclosed, collected and processed by social media platforms.
In the instance of insurance claims, tax requirements, criminal investigations and other legal reasons your data may need to be disclosed to third parties. However, under no circumstances do we sell your data to other companies for marketing purposed.
How Long is Personal Data Retained For?
Your data will only be held and retained by us for as long as it is necessary to fulfil the purpose it was originally collected for. As an example, for the purposes of conducting a skip hire delivery. By law, your personal data will be retained for a period of two years from the date of your contract with us is fulfilled. The reason for this two year period is in case any legal, regulatory accounting or reporting requirements related to the transaction are required.
As an example of these requirements, law states that basic information about our customers, suppliers and orders needs to be retained for this period for tax and insurance purposes.
If you feel it is necessary, in some cases you can request the deletion of your data by emailing the Data Controller. Our Data Controller is Paul Taylor, and can be reached on firstname.lastname@example.org. Please note that if you ask for this deletion before our contract with you is fulfilled, we may not be able to complete whichever service you have hired us for. If, due to the deletion of your data, we are no longer able to complete a booking with you, we will be in contact to explain.
Finally, please note that your data may be anonymised for research and statistical purposes. The anonymisation means it will no longer be associated with personal information such as your name, address and so on. If your data is retained for these reasons it can be kept indefinitely.
If you feel you have a complaint about the manner in which A. Taylor's Skip Hire uses your data, you are able to contact the Information Commissioners Office.